There are many ways to exceed expectations, and the A to Z list above includes just a few examples. Be the best at what you do, and above all focus on extreme customer service. Remember when your mom used to say to treat people the way you would want to be treated? Really that’s the bottom line. Competence, diligence, hard work, integrity… the traits you possess that enabled you to be a successful entrepreneur, and why you can easily shred the competition today.
Once upon a time we all lived in small towns, or at least tight-knit communities and neighborhoods where losing to the competition wasn’t even a consideration. If you...
The important thing to remember about giving mediocre customer service to your clients is that most people don’t complain… they simply spend their money somewhere else;...
Some would argue that the example above is a little over the top… that it has a ring of “sucking up” to one’s clientele. That isn’t true at all. There’s an old saying, “Keep your customers happy or somebody else will.” This is true today more than ever. Competition is everywhere, and there are computer programs which allow people to do many of their own tasks if they have the time (and skills) to learn the software. It comes down to how you want to spend your minutes and money, but who doesn’t like to feel appreciated and yes… a little bit special? The goal is to keep your customers happy, and keep them coming back. If you aren’t concerned about retention, marketing is a waste of time and resources. These ten simple tips will remind your clients why they chose you, and will keep them coming back for more.
The world is full of horrible bosses and leaders who can’t lead. We have all worked for one, and all we can do is shake our heads and wonder how they can be so clueless and...
Okay, maybe your team isn’t flinging spoonfuls of Fruity Pebbles at each other or fighting over the remote control (yet). Guaranteed however, if they are spending eight hours together on a daily basis you occasionally witness some of the same behaviors at work amongst your beloved group as you do when you walk through the door at day’s end. They may not be your children, but in a way they kind of are… you are the “parent” when they are in dire need of redirection, focus or overall supervision. Lucky you…just another perk of being the boss! To make sure that you are running a better business, recognize these childish behaviors in the office environment so you can step in.
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