Are You Ready to WOW your customers, keep them coming back, and referring all their friends?
What makes customers spend more money, try new offerings, and be more likely to refer their friends?
And what is the one thing that only 1% of customers feel like companies get right?
It’s customer service: your process for nurturing a new customer so that they stay your customer is the most valuable tool in your toolbox. Word of mouth is powerful. When customers are happy, they tell their friends.
You probably do have a process for this, but do you execute it 100% perfectly, with every customer? Or do things sometimes fall through the cracks? Do you feel like your process could be better, but you just don’t have the time?
With an improved customer service process, you can:
- Provide important and useful information to your new customers, increasing their satisfaction with your product or service
- Have a system for keeping in touch and nurturing your new customers
- Build an upsell and downsell process to increase the value of each customer
- “Make” your customers refer others to you at any point, on autopilot
- Collect reviews and testimonials to help you grow your business
- … and do all this with an automated, pre-planned system, that doesn’t require any additional time or effort from you!
We can guarantee that your competition doesn’t have a system like this. Come learn how you can get an upper hand on keeping your customers happy and coming back for more!
What We’ll Cover
Are you ready to “Get Stuff Done”
Why Customer Service Is Important
Statistics suggest that fewer than 1% of customers get the kind of exceptional service that makes them want to refer.
Customer Loyalty is Key
Loyal customers are more likely to purchase again, refer, and try new offerings.
Hands On Help Work Session
This is a GSD workshop which means that you are going to show up planning on taking the deliverables home with you THAT DAY! Bring your computer and show up ready to GET STUFF DONE!
The 4 Easy Steps
Break down the process into 4 easy steps that you can follow to create your own superior customer service process.
Most of your competitors don’t have a system like this. Gain the upper hand on keeping your customers happy and coming back for more!
You're Kidding........ I Can Do That?
You are going to walk away with a complete system that can help you maintain and nurture your customers, increase your business income, and generate tons of referrals. All without any extra effort once your system is built!
What They’re Saying
We don’t like to brag…
Process Designer, Speaker, Coach, CEO and Implementation Specialist at My Clone Solution
When it comes to automation and delegation for small business, no one does it better than Brook Borup. Driven by the desire to see small business owners spend more time away from their business doing what they love, Brook has developed systems and methodologies helping countless business owners around the world do more of what they love. Whether it’s growing your business by passively attracting leads or creating automation sequences to spend less time on marketing, Brook has a back-end tool to get your business moving in the right direction.
Brook has been invited to make a number of guest appearances. Some of which include Business Radio X, Rebelpreneur Radio, “The Business Creators Radio Show with Adam Homey, The Sales Evangelist Podcast with Donald Kelly, Advance Your Art, BizHumm and even a celebrity judge for season 2 of The Keynote.
Frequently Asked Questions
Ask a question and we will add it to this list.
Can I Just Hire You To Do This For Me?
You need to know your product and services. You need to be able to do marketing when you need to. This workshop will help you do all of those things better and be able to hire someone to help you without all those pesky questions. “Like what do you want me to write?” and “what is the call to action?”…
What Happens If I Can't Make The Workshop Live?
When you register for the workshop you will get the slides and the worksheets. However, the content and explanations really are what makes this powerful. We do not have a recording of this session yet, but it will be part of the membership when we do have it.
What Happens If I Need More Help?
If you attend the workshop and you are just not feeling the group vibe and need more individual help. We can make that happen in our one-on-one coaching sessions.